Terms and Conditions
This section provides the terms and conditions under which Online FX trades.
WARNING: Money Laundering is a very serious International offence and customers should note that any suspicious transactions will be reported to the appropriate authorities in relevant countries without further reference.
Ordering and Payment
The minimum value for ordering currencies and traveller's cheques on-line is £50, the maximum £5000.
For amounts greater than £5000 please call our UK London Office on 08000 930 930 between 9:00am and 5:30pm, Monday to Friday.
You can pay with any card bearing the Switch, Delta, Visa or MasterCard logo. Your card provider may charge a handling fee on credit cards. This is not an Online FX charge. We recommend debit cards (Switch / Delta) for currency purchases although some banks may charge a handling fee.
There is absolutely no service fee or commission on the transaction. There is a £4.95 handling fee to cover the cost of the delivery.
Once you have placed an order, it cannot be cancelled. However we may buy back the currencies at the same rate if it is established that the order has resulted from a genuine mistake.
The onus of proving such mistakes falls to the Customers and must be communicated to Online FX Limited within 24 hours.
In the case of UK deliveries and where Online FX Limited agrees to buy back the currency, there will be a small handling charge; the handling charge for other destinations will vary
Delivery
UK customers can expect to receive their money within one working day if they place their order by 12:30pm. Customers who place orders after 12:30pm can expect to receive their money within two working days.
Where delivery is made at customer's request, Online FX can accept no direct responsibility or liability for safe delivery beyond ensuring the secure handover of payment to the chosen delivery address.
Please note that:
Your money will ordinarily be delivered to your card billing address. On receiving the delivery you will be required to sign a delivery receipt.
If you are not at home (or the delivery address) you will be requested to collect the package at your local sorting office.
No delivery can be guaranteed on Saturdays or Sundays. Orders placed on Friday after 12:30pm or during the weekend will be delivered on Tuesday.
It is essential that you have a person you trust available at the delivery address to receive and sign for your delivery, as Online FX will not accept any liability for fraudulent acts committed by such third party signatories.
Please note the delivery charge includes insurance against loss / theft in transit.
Exclusion clause
Online FX Limited excludes all liability for any claim arising from any act undertaken for a Customer unless the Customer can prove that Online FX Limited caused the Customer to suffer loss.
When determining if Online FX Limited has caused a Customer to suffer loss, the Customer accepts the actions of intermediaries not employed by Online FX Limited are the actions of third parties. Online FX Limited will not be responsible for any loss caused by a third party. This does not affect the customers' statutory rights.
Disclaimer
None of the information contained in this website constitutes, nor should be construed as Financial Advice. Online FX provides information using its best endeavours to achieve accuracy, but this cannot be guaranteed. Online FX therefore does not warrant this site's contents, and exclude any implied warranty, in particular relating to exchange rates, market prices and data. Onlinefx Ltd is showing rates as an indication only. All information is given with the proviso that while we give an indication of today’s rates, we will not be held responsible for any human or machine error that causes a wrong rate to be published. In the event of an incorrect rate quoted on any order, we will contact you to advise the correct rate and amend the order accordingly. You can then confirm if you wish to proceed with the amended order. Neither Online FX, nor any entities from whom they receive information, nor any entities with whom their site is linked, shall be liable for any investment or other decisions made on the basis of the information provided.
Governing Law
Customers contracting with Online FX Limited agree that English Law governs this contract.